Terms of Service
Last updated: 20 August 2026
1. Who these terms are between
This website is operated by Companycoach.ai. Our full legal entity name and registered address are available on request at [email protected], and are stated in full in any contract we sign. By using the site you accept these terms. If you do not accept them, please do not use the site.
2. This site is information, not an offer
Everything published here describes our services in general terms. It is not a quotation, not professional advice, and not a contractual commitment. Nothing on this site creates a client relationship. Paid work is governed by a separate signed agreement, and where that agreement conflicts with these terms, the agreement prevails.
3. How engagements are structured
- Discovery is a fixed fee producing a written scope and estimate, which you keep regardless of what you decide afterwards.
- Build work is quoted as a fixed price from an agreed scope, or at a day rate where the scope is genuinely open. Which applies is stated in writing before work starts.
- Ongoing operation is a monthly retainer, terminable by either side on the notice period stated in the agreement.
4. Intellectual property in what we build
On full payment, you own the deliverables built specifically for you: source code, prompts, evaluation sets and documentation. We keep ownership of our pre-existing tools, libraries and general know-how, and grant you a perpetual licence to use them as part of your deliverable. We claim no rights over your data or your content, and we do not use your data to train models for anyone else.
5. What you are responsible for
Providing accurate information and lawful access to the systems and data a project requires; holding the rights or consents needed for us to process that data; and reviewing output before it is relied upon where a human decision is required. You must not ask us to build anything unlawful, and we may refuse or stop work that would breach these terms or our published refusals.
6. The limits of AI systems
AI systems are probabilistic. They can produce output that is wrong, incomplete or inappropriate, and no supplier can guarantee otherwise. We design guardrails, evaluation and human review to manage this, and you accept that the residual risk cannot be eliminated. Systems we build must not be used to give unsupervised medical, legal or financial advice, or to make automated decisions about individuals where the law requires human involvement.
7. Availability and third parties
We do not guarantee uninterrupted availability of this website. Service levels for delivered systems, if any, are those set out in the relevant agreement. Where a system depends on a third-party provider, we are not responsible for that provider’s outages, pricing changes or discontinuation, though we will always design so that such a provider can be replaced.
8. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data, and our total liability in connection with an engagement is limited to the fees paid for that engagement in the twelve months preceding the claim.
9. Confidentiality
We treat information you share with us in the course of an enquiry or engagement as confidential and use it only to advise you or perform the work. We are happy to sign your NDA before a detailed conversation.
10. Governing law
The governing law and the competent courts for any engagement are set out in the signed agreement for that engagement, and that agreement prevails over this section. Either party may seek injunctive relief wherever necessary to protect confidential information or intellectual property.
11. Contact
Questions about these terms: [email protected].